At Techvez, your satisfaction matters. We follow a clear and fair return and refund policy process to protect both you and us.
Return eligibility period
You can request a return or replacement within 10 days of receiving your order.
Requests made after 10 days will not be accepted.
Condition of returned items
To qualify for a return or replacement.
• The product must be unused and not installed
• The product must be in original packaging
• All accessories, manuals, and seals must be intact
• Proof of purchase is required
Products that are opened, installed, tampered with, or physically damaged due to misuse are not eligible.
Non returnable items
The following items cannot be returned or refunded.
• Promotional or discounted products
• Clearance or sale items
• Gift cards or digital products
• Products damaged due to power issues, water exposure, or improper installation
How to request a return
Follow these steps.
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Contact us within 10 days of delivery
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Email admin@techvez.com or use WhatsApp listed on our website
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Share order number and clear photos or video of the issue
Do not send the product without approval. Unapproved returns are rejected.
Inspection and approval process
Once we receive your request.
• Our team reviews the evidence
• We confirm eligibility within 24 to 48 hours
• Approved requests receive return instructions
Return shipping
• If the issue is our mistake or a defective product, we cover return shipping
• If the return is due to change of mind, shipping cost is paid by the customer
Return address is shared only after approval to avoid delays and loss.
Damaged or faulty products
Inspect your order immediately after delivery.
If the product is damaged, faulty, or incorrect.
• Report within 48 hours of delivery
• Share clear photos or uncut video evidence
After verification, we offer free replacement or full refund.
Wrong product delivered
If you receive an incorrect item.
• Notify us within 48 hours
• We arrange replacement at no extra cost
Exchanges
We do not offer direct exchanges.
To change a product.
• Request a return for the original item
• Place a new order once return is approved
This ensures faster processing.
Refund policy
Refunds are issued only when.
• Product is faulty and replacement is unavailable
• Product is damaged during shipping
• Wrong item delivered and replacement not possible
Refund timeline
• Refunds are processed within 7 to 10 business days after inspection
• Refunds are sent to the original payment method
• Bank processing time may vary
Warranty clarification
Returns and refunds are separate from manufacturer warranty.
Warranty claims are handled according to EZVIZ official warranty terms.
Fraud prevention
Returns with missing items, altered serial numbers, or false claims are rejected.
This policy protects genuine customers.
Need help
For any return or refund questions.
Email admin@techvez.com
We respond quickly and resolve issues fairly.